Frequently Asked Questions

Oh Hand Products -

Ready to Ship items are available for purchase on website under SHOP tab

Pre-Order Items -

• Shop Pre-Order Tab
• Shop pre-order items on facebook page "Copy Cat Couture" 

FOR NOW PLEASE CONTACT ME DIRECTLY TO PLACE ORDER ON  PRE-ORDER ITEMS

• ALL SHIPPING IS FREE
• Pre-order turnaround times are estimated to be between 3 to 4 weeks due to numerous factors. If an unfortunate event such as a loss occurs, your items will be re-shipped at no additional cost. However, this may extend the waiting period as the process restarts. 
• On Hand items are shipped within 48 hours of purchase. 

• Refunds are not guaranteed unless the item is damaged during shipping; if this happens, please contact me immediately. 4A quality items are final sale items! 
• Exchanges or credits are determined on an individual basis. 
• Change of heart? Sale  unused items on the group page. Approval required. 

• Measurements: Our vendor uses centimeters as the unit for measurements. You may need to convert them to inches if you are more familiar. Size charts available 
• Item Requests: If you are not seeing items that you want, please send me a request. You can be vague or detailed, I will try to find what you need.